The repair note is cleared

undoing the resolution removes the note, date and resolution author. Re-enter them if you resolve again.

the action asks for explicit confirmation to avoid accidental undos.

Undo a resolution

Remove the resolution from a non-compliant work order to revert it to "unresolved non-compliant" and readjust the compliance counts.

Audience: Administrator or assigned person
Screen: Work order detail, edit mode
Verified version: App 1.0.0

Goal

Remove the resolution from a work order (mistaken entry, or the problem returns). The work order reverts to "unresolved non-compliant" and the compliance counts readjust.

Audience

Administrator of the building or the person assigned to the work order.

Prerequisites

The work order is Non-compliant and already resolved (a "Resolved on…" badge is shown).
Be an administrator or assigned.

Steps

Open the work order. In reading mode, the green "✓ Resolved on (date) by (author)" badge and the repair note are visible.
Click "Edit". In the "Current status" menu, the shown entry is "Resolved".
Choose a real status ("Non-compliant"). A prompt appears: "Undo the resolution? The intervention will revert to unresolved non-compliant."
Confirm. A "Resolution undone" message appears; the badge disappears.

Counts readjust

After undoing, the work order is no longer counted as compliant in the Law 16 summary: it becomes an open problem again until it is resolved anew.

Tips and common errors

The repair note is cleared: undoing the resolution removes the note, date and resolution author. Re-enter them if you resolve again.
Confirmation: the action asks for explicit confirmation to avoid accidental undos.