Help center

Welcome to the Carnet d'Entretien Électronique help center. You'll find short, illustrated articles, organized by topic, to complete each task step by step.

Where to start

If you're just getting started, follow the Account & getting started section: the articles below guide you step by step, with screenshots along the way.

• Sign up with an email and a password
• Sign in to your account
• Reset a forgotten password
• Set a new password from the link you received
• Complete your profile after an invitation
• Sign out
• Edit your name and phone number
• Change your email address
• Change your password (signed in)

Building & team

Create and configure a building, then manage the team that has access to it (invitations, roles, administrators).

• Create a building (4-step wizard)
• Switch the active building
• Edit the building settings (name, fiscal year month)
• Delete a building (danger zone)
• Invite a member to the building (email + role)
• Resend or cancel a pending invitation
• Promote or demote an administrator
• Change a member's business role
• Remove a member from the building
• Reactivate a former member
• Browse the member directory

Maintenance logbook — definitions

Define the maintenance logbook's recurring tasks: creating, editing and deleting a task, setting recurrence and priority, defining default assignees, and resolving scheduling conflicts.

• Create a maintenance task (official or routine)
• Edit a maintenance task
• Delete a maintenance task
• Set recurrence, active period and execution month
• Set a task's priority
• Resolve scheduling conflicts after a change
• Define default assignees

Work orders (occurrences)

Track and complete the work orders generated from the logbook: view and filter the list, see details, change status, mark compliant or non-compliant, record the completion, and manage photos, documents, history and assignees.

• View, filter and sort work orders
• View a work order's details
• Switch a work order to edit mode
• Change a work order's status
• Mark a work order compliant
• Mark a work order non-compliant
• Record the completion (supplier, date, cost, notes)
• Manually schedule a work order
• Add and view photos and documents
• View the change history
• Assign or unassign yourself from a work order
• Send a reminder to assignees

Non-compliance: resolution, follow-ups & override

Handle non-compliant work orders: mark a problem fixed (resolution), plan corrective follow-ups, navigate between a non-compliance and its follow-ups, and correct a status set by mistake (administrator override, logged reason).

• Resolve a non-compliance
• Undo a resolution
• Create a follow-up
• View the parent ↔ follow-ups link
• Force (correct) a locked status

Routine repairs

Report and track a building problem independently of an inspection: create a routine repair, move it forward (Reported → Assigned → In progress → Resolved → Closed), assign it, manage its checklist, photos, documents and discussion, filter and export the list, and delete a repair.

• Report an issue (create a routine repair)
• View and edit a routine repair
• Change the status (resolve, close)
• Force (correct) a closed status
• Assign or self-assign
• Checklist, photos, documents and discussion
• Filter and export routine repairs
• Delete a routine repair

Major repairs

Plan and track major replacements and repairs over the building's life cycle (roof, elevators, balconies…): create a major repair, move it forward (Planned → Preparing → Approved → In progress → Completed), postpone it, assign it, manage its checklist and attachments, filter/export the list, send a reminder, and delete a repair.

• Plan a replacement (create a major repair)
• View and edit a major repair
• Change the status / force a completed status
• Assign or self-assign
• Checklist, photos, documents and discussion
• Filter, export and send a reminder
• Delete a major repair

Components & suppliers

Keep the building's components inventory (key dates, urgency, end of life) and the suppliers directory: view and filter the inventory, edit years inline, manage suppliers (add / edit / delete), see their linked interventions, and link a supplier to a work.

• View the components inventory (urgency, end of life)
• Edit the installation year and end of life inline
• Filter and search the inventory
• View the suppliers list
• Add, edit or delete a supplier
• See a supplier's linked interventions
• Link a supplier to a work or intervention

Use search (at the top of the sidebar) to find a task directly.