Help center

Welcome to the Carnet d'Entretien Électronique help center. You'll find short, illustrated articles, organized by topic, to complete each task step by step.

Where to start

If you're just getting started, follow the Account & getting started section: the articles below guide you step by step, with screenshots along the way.

Find your way around the application: read your dashboard and its cards, choose the period, view the whole building, export, contact the board, follow your notifications, use the menu on computer and phone, understand access messages and write to the team.

Building & team

Create and configure a building, then manage the team that has access to it (invitations, roles, administrators).

Maintenance logbook: definitions

Define the maintenance logbook's recurring tasks: creating, editing and deleting a task, setting recurrence and priority, defining default assignees, and resolving scheduling conflicts.

Interventions (occurrences)

Track and complete the interventions generated from the logbook: view and filter the list, see details, change status, mark compliant or non-compliant, record the completion, and manage photos, documents, history and assignees.

Non-compliance: resolution, follow-ups & override

Handle non-compliant interventions: mark a problem fixed (resolution), plan corrective follow-ups, navigate between a non-compliance and its follow-ups, and correct a status set by mistake (administrator override, logged reason).

History

Find all the building's completed interventions in the History tab of the menu: view them by year, filter and search, and export them to Excel or PDF (with the compliance rate).

Routine repairs

Report and track a building problem independently of an inspection: create a routine repair, move it forward (Reported → Assigned → In progress → Resolved → Closed), assign it, manage its checklist, attachments, warranties and discussion, filter and export the list, and delete a repair.

Major repairs & replacements

Plan and track major repairs and replacements over the building's life cycle (roof, windows, balconies…): plan a work, move it forward (Planned, Preparing, Approved, In progress, Completed or Postponed), assign it, manage its checklist, attachments and warranties, filter/export the list, send a reminder, and delete a repair.

Components & suppliers

View the building's component register (condition, end of life, items to watch) and each component's record, and keep the suppliers directory: filter and export the register, edit a component, manage suppliers (add / edit / delete), see their linked interventions, and link a supplier to a work.

Use search (at the top of the sidebar) to find a task directly.