Carnet Condo · Centre d'aide
Account & getting started

Change your password (signed in)

Update your password while you're already signed in, from the My account window.

Audience
Everyone
Screen
"My account" window, Password section
Verified version
App 1.0.0

Goal

Replace your password when you're already signed in.

Audience

All signed-in users.

Prerequisites

  • Being signed in and knowing your current password (it's required to confirm the change).

Steps

  1. Open the user menu, then My account.
  2. Scroll down to the Password section: three fields appear: Current password, New password and Confirm the new password.
  3. Fill in the three fields, then click Update.
  4. The application first verifies your current password, then applies the new one (your session stays active).
  5. On success, the fields clear and a message confirms "Password updated.".

“My account” window: the Password section is visible below the Information section.

Tips and common errors

  • Current password missing or incorrect: a message appears under the field; the change isn't applied.
  • New password too short: it must contain at least 6 characters.
  • Confirmation differs: the "new" and "confirm" fields must be identical.
  • This is the signed-in counterpart of link-based recovery: here, the old password is required. If you've forgotten it, use Forgot password instead.

See also

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