for security reasons, wait 60 seconds before requesting another link.

check your spam folder. For security, the application shows the confirmation even if the address doesn't exist; it never reveals whether an account exists.

Reset a forgotten password

Audience: Visitor
Screen: Sign-in page, "Reset password" view
Verified version: App 1.0.0

Goal

Receive a link by email to set a new password when you've forgotten the old one.

Audience

Visitor who can no longer sign in.

Prerequisites

Access to the inbox associated with your account.

Steps

From the Sign in view, click "Forgot password?".
The view switches to "Reset password": a single Email field remains (the password field disappears).
Enter your email and click Send link.
An "Email sent" window confirms the send, reminds you of the address and notes that the link expires.
Click "Back to sign in" to close the window.
Open the email you received and click the link: it brings you back to the site to set a new password.

“Reset password” view: a single Email field and the “Send link” button.

Tips and common errors

Rate limit: for security reasons, wait 60 seconds before requesting another link.
No email received: check your spam folder. For security, the application shows the confirmation even if the address doesn't exist; it never reveals whether an account exists.