Account & getting started
Set a new password from the link you received
Choose a new password from the recovery link received by email.
- Audience
- Visitor
- Screen
- "New password" window
- Verified version
- App 1.0.0
Goal
Choose a new password after requesting a reset link.
Audience
Visitor who has just clicked a recovery link received by email.
Prerequisites
- Having received a recovery email (see Reset a forgotten password) and clicked its link.
Steps
- Click the link received by email. The site opens and a "New password" window appears over the application.
- Enter your new password in the field provided.
- Click Confirm. (The button stays disabled while the field is empty.)
- On success, the window closes and you continue in the application, already signed in.
The window only opens via the link
This window appears only when you arrive through a real recovery link. Visiting the recovery address directly without a valid link shows the usual sign-in page.
Tips and common errors
- Expired or already-used link: the window doesn't open; you stay on the sign-in page. Request a new link from Forgot password.
- Update failure: a browser error message appears; try again.
- The window is blocking: confirm the new password before you can use the rest of the application.