Carnet Condo · Centre d'aide
Account & getting started

Change your email address

Replace your account's email address, with confirmation by email.

Audience
Everyone
Screen
"My account" window, Information section
Verified version
App 1.0.0

Goal

Replace the email address associated with your account.

Audience

All signed-in users.

Prerequisites

  • Being signed in and having access to the new email address (you'll need to confirm it).

Steps

  1. Open the user menu, then My account.
  2. In the Information section, edit the Email field. A help text reminds you that the change goes through a confirmation.
  3. Click Save.
  4. A message indicates that a confirmation email has been sent to the new address.
  5. Open that email and click the link: the change only takes effect at that point.

Information section with the Email field and its help text.

Until the link is clicked

Your old email remains your sign-in identifier until you've confirmed the change from the link you received.

Tips and common errors

  • Invalid format: a message appears under the field; fix the address.
  • Authentication-side failure: the error message appears under the field and the save stops.

See also

On this page