Send a reminder to assignees
Current state of sending reminders at the work-order level and alternatives to follow up with assignees on overdue work orders.
- Audience
- Administrator
- Screen
- Work order detail modal
- Verified version
- App 1.0.0
Goal
Understand how the assignees of an overdue work order are followed up with, and where manual reminders stand.
Audience
Administrator of the building.
Where this feature stands
Not yet available from a work order
As of today, there is no "Send a reminder" button in a work order's detail modal. It is therefore not possible to manually follow up with assignees from an individual occurrence. This page will be updated if the feature is added.
What exists instead
- Automatic reminders: the app handles the follow-up of overdue work orders without any manual action on your part.
- Reminders at the task and major-repair level: the existing follow-ups target maintenance tasks (definitions) and major repairs, not an isolated work order.
- Progress tracking: to spot overdue work orders, use the list of work orders and its sorting by Due date or Status.
Tips and common errors
- Don't look for the button: if you cannot find a "Send a reminder" command in a work order, that is expected; it does not yet exist at this level.
- Following up with an assignee: in the meantime, open the Assignees tab to check who is assigned, then contact the person through your usual channels.
See also
Assign or unassign yourself from a work order
Assign or remove yourself from a work order through the Assignees tab, choosing the scope: this work order only or the entire maintenance task.
Resolve a non-compliance
Mark a problem as fixed on a non-compliant work order, with a required repair note, without rewriting the status (Law 16 truth).