Validated transitions

the state machine guides the status order; a disallowed status is not offered (except admin override).

documents what was done; useful for auditing and the contingency fund.

Change the status (resolve, close)

Move a routine repair through its life cycle (Reported, Assigned, In progress, Resolved, Closed).

Move a routine repair forward through its life cycle: Reported → Assigned → In progress → Resolved → Closed.

Administrator or the assigned person.

In edit mode, open the "Status" menu and choose the next status.
To resolve, switch to Resolved and fill in the Resolution note and Actual cost ($) as needed.
Click "Save". The change is logged in the History tab.

'Closed' is terminal

Once Closed, the repair can no longer change status normally: reopening it requires an admin correction (see Force a closed status).

Validated transitions: the state machine guides the status order; a disallowed status is not offered (except admin override).
Resolution note: documents what was done; useful for auditing and the contingency fund.