without a reason, the correction is blocked.

Override ≠ resolution

to say "the problem is fixed" without rewriting the status, use Resolve a non-compliance instead. The override is for correcting a mistaken status.

the admin correction also exists on routine repairs and major repairs, to fix a status everywhere.

Force (correct) a locked status

As an administrator, correct a status set by mistake by forcing any status, even a terminal one, with a required logged reason (Law 16).

Audience: Administrator only
Screen: Work order detail, edit mode
Verified version: App 1.0.0

Goal

Correct a status set by mistake. Unlike resolution, an override rewrites the status, even a terminal/locked one (Compliant, Non-compliant, Cancelled). To preserve the Law 16 audit, every correction requires a mandatory reason and is logged.

Audience

Administrator only. A non-admin member does not see the options that force the lock.

Prerequisites

The work order is at a terminal / locked status (or you want a normally forbidden transition).
Be an administrator.

Steps

Open the work order, click "Edit".
Open the "Current status" menu. Statuses that force the lock are prefixed with an arrow ⤺ (visible to administrators only). Choose the desired status.
A "Reason for the correction" field (required) appears: "Why was this status wrong?". Enter the justification.
Click "Save". A "Status corrected and logged" message appears.

The correction is rewritten AND logged

The override changes the status (the compliance count is recomputed), but the trace (old status → new, who, when, reason) is kept in the "History" tab under "Status corrected (admin)".

Tips and common errors

Reason required: without a reason, the correction is blocked.
Override ≠ resolution: to say "the problem is fixed" without rewriting the status, use Resolve a non-compliance instead. The override is for correcting a mistaken status.
Scope: the admin correction also exists on routine repairs and major repairs, to fix a status everywhere.